:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#eaf4ff;background:#07111d;--bg:#07111d;--panel:#0d1b2a;--panel2:#102437;--line:#213d52;--text:#edf7ff;--muted:#94aec0;--accent:#00a9e8;--accent2:#43c7f4;--good:#45d483;--bad:#ff7373;--warn:#ffc857}*{box-sizing:border-box}body{margin:0;background:radial-gradient(circle at 15% 0,#12334a 0,transparent 32rem),linear-gradient(145deg,#07111d,#091827 55%,#07111d);min-height:100vh;color:var(--text)}a{color:#68d1f7}.topbar{position:sticky;top:0;z-index:10;display:flex;align-items:center;justify-content:space-between;padding:13px max(4vw,24px);border-bottom:1px solid #1b3549;background:#071521ed;backdrop-filter:blur(14px)}.brand{display:flex;align-items:center;text-decoration:none;min-width:180px}.brand img{display:block;max-height:52px;max-width:190px;object-fit:contain}.brand-fallback{display:none;font-size:1.45rem;font-weight:850;color:#fff}nav{display:flex;gap:6px;align-items:center;flex-wrap:wrap}nav a{color:#b9d0df;text-decoration:none;padding:9px 11px;border-radius:9px;font-size:.94rem}nav a:hover{background:#10283a;color:#fff}.signout{border:1px solid #29475b}main{max-width:1220px;margin:30px auto;padding:0 22px}.context{display:flex;gap:10px;align-items:center;justify-content:flex-end;margin-bottom:18px;color:var(--muted);font-size:.92rem}.hero{margin-bottom:24px;padding:6px 2px}.hero h1{font-size:2.25rem;line-height:1.1;margin:.35rem 0 .55rem;letter-spacing:-.035em}.hero p{max-width:760px}.eyebrow{text-transform:uppercase;letter-spacing:.14em;font-size:.75rem;font-weight:800;color:var(--accent2)}.muted{color:var(--muted)}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(255px,1fr));gap:16px}.card{background:linear-gradient(160deg,#0f2233,#0b1b29);border:1px solid var(--line);border-radius:16px;padding:20px;margin: 20px;box-shadow:0 16px 40px #00000024}.card h2,.card h3{margin-top:0}.metric{font-size:2rem;font-weight:850;letter-spacing:-.04em}.ok{color:var(--good)}.off{color:var(--bad)}.badge{display:inline-flex;align-items:center;padding:5px 10px;border-radius:999px;background:#14354a;color:#d9f3ff;font-size:.82rem;font-weight:750}.badge.subtle{background:#12293a;color:#a9c4d5}.status-open{background:#0c4938;color:#9ff2c5}.status-resolved,.status-closed{background:#253645;color:#bdd0dc}.btn,button{display:inline-block;background:linear-gradient(135deg,#00a9e8,#168dc9);color:#fff;border:0;border-radius:10px;padding:11px 16px;text-decoration:none;font-weight:800;cursor:pointer;box-shadow:0 8px 20px #009bd42a}.btn.secondary{background:#132b3d;border:1px solid #31536a;box-shadow:none}.btn-row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}input,textarea,select{width:100%;padding:12px;border-radius:10px;border:1px solid #31536a;background:#081722;color:#fff;margin:7px 0 16px}label{font-weight:700}.notice{padding:13px 15px;border:1px solid #2b6583;background:#0c2c42;border-radius:11px;margin:14px 0}.error{border-color:#8c3e49;background:#361b23}.table-wrap{overflow:auto}.ticket-table{width:100%;border-collapse:collapse}.ticket-table th,.ticket-table td{text-align:left;padding:14px 12px;border-bottom:1px solid #203d51}.ticket-table th{color:#8facbf;text-transform:uppercase;letter-spacing:.06em;font-size:.75rem}.ticket-table tr:last-child td{border-bottom:0}.ticket-table tbody tr:hover{background:#10283a}.ticket-link{font-weight:800;text-decoration:none}.site-picker{max-width:380px;margin-top:18px}.site-picker select{margin-top:7px}.inline{width:auto;margin-right:8px}.pref{border-top:1px solid #23465d;padding-top:16px;margin-top:16px}.pref label{display:block;margin:10px 0}.thread{display:grid;gap:14px;margin:18px 0}.thread-entry{max-width:88%}.thread-entry.customer{margin-left:auto;border-color:#17678b;background:linear-gradient(160deg,#0d3043,#0c2434)}.thread-entry.support{margin-right:auto}.thread-head{display:flex;justify-content:space-between;gap:12px;border-bottom:1px solid #23465d;padding-bottom:10px;margin-bottom:12px}.ticket-body{line-height:1.65;color:#dceaf3}.ticket-body a{color:#7fc8f8}.ticket-body p:first-child{margin-top:0}.ticket-body p:last-child{margin-bottom:0}.location-card{position:relative;overflow:hidden}.location-card:before{content:"";position:absolute;inset:0 auto 0 0;width:3px;background:var(--accent)}.location-meta{display:flex;gap:8px;flex-wrap:wrap;margin:12px 0}.service-list{display:grid;gap:10px;margin-top:14px}.service-row{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:13px 14px;border:1px solid #1d4057;background:#0a1926;border-radius:11px}.service-row strong{display:block}.service-status{white-space:nowrap}.detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px}.detail{padding:15px;border-radius:12px;background:#091a28;border:1px solid #1e4055}.detail span{display:block;color:var(--muted);font-size:.8rem;margin-bottom:5px}.detail strong{font-size:1.03rem}.support-summary{display:grid;grid-template-columns:1.4fr .8fr;gap:16px;margin-bottom:18px}.support-cta{display:flex;align-items:center;justify-content:space-between;gap:18px}.backlink{text-decoration:none;color:#9ec7dc;font-weight:700}footer{display:flex;justify-content:center;align-items:center;gap:10px;color:#6f8fa4;padding:38px}footer img{max-height:28px;max-width:110px;object-fit:contain;opacity:.65}@media(max-width:780px){.topbar{align-items:flex-start;gap:12px;flex-direction:column}.brand img{max-height:44px}nav{gap:3px}.hero h1{font-size:1.85rem}.support-summary{grid-template-columns:1fr}.support-cta{align-items:flex-start;flex-direction:column}.thread-entry{max-width:100%}.service-row{align-items:flex-start;flex-direction:column}}
/* Phase 2C.1 portal polish */
.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin:-4px 0 22px}.stat{padding:17px 18px;border:1px solid var(--line);border-radius:14px;background:#0a1b29}.stat span{display:block;color:var(--muted);font-size:.82rem}.stat strong{display:block;font-size:1.65rem;margin-top:4px}.portal-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.portal-card{display:grid;grid-template-columns:48px 1fr auto;align-items:center;gap:15px;padding:20px;border:1px solid var(--line);border-radius:16px;background:linear-gradient(160deg,#0f2233,#0b1b29);text-decoration:none;color:var(--text);transition:.18s ease}.portal-card:hover{transform:translateY(-2px);border-color:#337397;background:#10283a}.portal-card h2{font-size:1.08rem;margin:0 0 5px}.portal-card p{color:var(--muted);margin:0;font-size:.92rem}.portal-icon{width:46px;height:46px;display:grid;place-items:center;border-radius:12px;background:#0b354d;color:#75d8fb;font-size:1.25rem;font-weight:900}.arrow{font-size:1.4rem;color:#6bcdf1}.message-list{display:grid;gap:14px}.message-card{padding:22px}.message-top{display:flex;justify-content:space-between;gap:16px;align-items:center;color:var(--muted);font-size:.84rem}.message-site{margin-left:9px}.message-card h2{margin:16px 0 9px;font-size:1.1rem}.message-card p{line-height:1.6;color:#d7e6ef}.message-foot{border-top:1px solid var(--line);padding-top:12px;margin-top:15px;color:var(--muted);font-size:.82rem}.status-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--good);margin-right:7px}.empty-state{text-align:center;border:1px dashed #31536a;border-radius:16px;padding:42px;color:var(--muted)}.user-grid{display:grid;gap:12px}.user-card{display:flex;align-items:center;gap:16px}.avatar{width:48px;height:48px;flex:0 0 48px;border-radius:50%;display:grid;place-items:center;background:#0b354d;color:#75d8fb;font-weight:900}.user-main h2{font-size:1rem;margin:0 0 9px}.user-tags{display:flex;gap:7px;flex-wrap:wrap}.access-note{margin-top:18px;display:flex;justify-content:space-between;align-items:center;gap:20px}.access-note h2{margin:.35rem 0}.dashboard-hero{padding-bottom:3px}@media(max-width:780px){.portal-grid{grid-template-columns:1fr}.message-top,.access-note{align-items:flex-start;flex-direction:column}.portal-card{grid-template-columns:42px 1fr auto}}
/* Phase 3 product and service management */
.service-help{margin-top:16px;display:flex;align-items:center;justify-content:space-between;gap:24px}.service-help h2{margin:.35rem 0}.service-context{display:grid;gap:5px;padding:16px 18px;margin-bottom:16px;border:1px solid #27536d;border-radius:14px;background:#0b2435}.service-context strong{font-size:1.05rem}.service-context>span:last-child{color:var(--muted);font-size:.9rem}@media(max-width:780px){.service-help{align-items:flex-start;flex-direction:column}}